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Water heater claim denied after 9 days without hot water

Filed Aug 22, 2026, 2:28 AM by Demo consumer · FL

Complaint about

Beacon Home Warranty

What happened

My water heater failed and Beacon sent a technician six days later. The claim was then denied as "pre-existing" with no explanation of how that was determined. I have had no hot water for nine days.

Desired resolution

An explanation — Explain the denial in writing or approve the claim.

Conversation

  1. Beacon Home Warranty Claims

    Aug 25, 2026, 2:28 AM

    We reviewed the technician report again. The denial was based on corrosion noted at inspection. We understand this is frustrating and have sent the written explanation you requested.

    Proposed resolution: Written explanation of the denial

Consumer-confirmed outcome

Was the issue resolved?
no
Would do business again?
No

“Still no hot water resolution and no clear reason for the denial.”