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Illustration — not a real case

Charged twice for one order

The same order was billed to my card twice and support closed my ticket.

  1. Complaint filedMar 4, 9:12 AM
  2. Company respondedMar 4, 3:40 PM
  3. Resolved — refund issuedMar 6, 11:02 AM

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  1. 01

    Tell us what happened

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  2. 02

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  3. 03

    Everyone sees the outcome

    Resolved or unresolved, the outcome contributes to the company's public record.

Company records

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Every profile shows response and resolution behavior — not star ratings.

All companies

Atlas Airlines

Travel & Airlines

Response rate
0%
Resolution rate
0%
Demo data

BrightCart

Retail & E-commerce

Response rate
100%
Resolution rate
0%
Demo data

Live feed

Recent complaints

Real cases as they move from filed, to answered, to resolved.

See all
Company respondedDelivery4 days agoWADemo data

Package left in the rain, contents damaged

SwiftParcel left a package on my driveway in heavy rain despite delivery instructions to use the porch. The contents were ruined. The claim form rejects my tracking number.

SwiftParcel
Awaiting responseCancellation6 days agoILDemo data

Cancelled flight, no rebooking and no refund after 3 weeks

Atlas Airlines cancelled my flight two hours before departure. The app offered a flight two days later, which did not work, so I requested a refund. Three weeks later I have a case number an…

Atlas Airlines
Company respondedBilling10 days agoOHDemo data

Promised trade-in credit never appeared on my bill

I traded in my old phone in store and was told the $250 credit would show on my next two bills. Three bills later there is no credit. The store says billing handles it, billing says the stor…

Northstar Mobile
Company respondedDelivery14 days agoCADemo data

Order marked delivered but never arrived

BrightCart marked my $142 order delivered on Tuesday. Nothing arrived, and my building has cameras that show no delivery that day. Support closed my case after telling me to "check with neig…

BrightCart

Resolution matters more than a rating

Companies make mistakes. What matters is what happens next. A company that answers quickly and fixes the problem deserves a better public record than one that stays silent.

Response rate
How often the company publicly answers complaints filed here.
Resolution rate
How often consumers confirm the issue was actually fixed.
Average response time
How long consumers wait for the first public reply.
Would do business again
Whether consumers would return after the outcome.

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