Business Response Policy
Businesses can respond. They cannot buy reputation.
This is a plain-language summary published with the first version of Complain Here and is not legal advice. Complain Here is an independent platform. We are not a government agency, a law firm, or an official dispute-resolution authority.
Claiming a profile
Claims are submitted by a named person with a work email and approved manually by our team. A matching company domain speeds review but does not approve the claim on its own.
What a verified business can do
Respond publicly to any complaint about the company, propose a resolution, continue the conversation, and see its own response and resolution metrics.
What a business cannot do
Edit or delete a consumer's complaint. Hide complaints. Pay to change metrics, rankings, or placement. Receive a consumer's private contact details or evidence files automatically.
Response conduct
Responses must be professional and must not disclose a consumer's private information, including account or payment details. Responses that break our content guidelines are removed.