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Company respondedDeliveryDemo data

Package left in the rain, contents damaged

Filed Sep 9, 2026, 2:28 AM by Demo consumer · WA

Complaint about

SwiftParcel

What happened

SwiftParcel left a package on my driveway in heavy rain despite delivery instructions to use the porch. The contents were ruined. The claim form rejects my tracking number.

Desired resolution

A replacement — Replace the damaged items or pay the claim.

Conversation

  1. SwiftParcel Care Team

    Sep 11, 2026, 2:28 AM

    Thank you for reporting this. The delivery instructions were not followed and we have flagged the route. Please use the claim link we sent by message; we will process the damage claim directly.

    Proposed resolution: Direct damage claim processing