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Company respondedDeliveryDemo data

Order marked delivered but never arrived

Filed Aug 30, 2026, 2:28 AM by Demo consumer · CA

Complaint about

BrightCart

What happened

BrightCart marked my $142 order delivered on Tuesday. Nothing arrived, and my building has cameras that show no delivery that day. Support closed my case after telling me to "check with neighbors."

Desired resolution

A refund — Refund the order or send a replacement.

Conversation

  1. BrightCart Support

    Sep 1, 2026, 2:28 AM

    We are sorry this happened. We have opened a carrier investigation and reopened your case. If the carrier cannot confirm delivery within 5 days we will refund the order in full.

    Proposed resolution: Carrier investigation, then refund if unconfirmed